Terms of Use for phosol.vn Website

Welcome to the official website of OZZY Trading Company Limited, Tax Code 0314313765 (Issued on March 27, 2017), issued by the Ho Chi Minh City Department of Planning and Investment. Address: 45 Nguyen Truong To Street, Xom Chieu Ward, Ho Chi Minh City. Customers accessing phosol.vn are kindly requested to carefully review the following terms and legal conditions when using this website to ensure they obtain the necessary information. Please check regularly for updates to our terms.

1) Website Usage Guidelines

When accessing our website, users must be at least 13 years old or access the site under the supervision of a parent or legal guardian. We grant you a usage license so that you may shop on the website within the framework of the stated Terms and Conditions.

Any use of this website for commercial purposes or on behalf of any third party without our written permission is strictly prohibited. If you violate any of these terms, we will revoke your license without prior notice.

This website is intended solely to provide product information. We are not the manufacturer; therefore, any comments displayed on the website represent the personal opinions of customers and not ours.

Customers must register an account with truthful personal information and update it if there are any changes. Each user is responsible for their password, account, and activities on the website. Furthermore, customers must notify us immediately if their account is accessed without authorization. We shall not be liable, directly or indirectly, for any loss or damage resulting from your failure to comply with these regulations.

During the registration process, customers agree to receive promotional emails from the website. If customers no longer wish to receive such emails, they may unsubscribe by clicking the link provided at the bottom of each promotional email.

2) Customer Opinions

All website content and customer feedback are our property. If we detect any false information, we reserve the right to immediately lock the customer’s account or apply other measures in accordance with Vietnamese law.

3) Order Acceptance and Pricing

We reserve the right to refuse or cancel any order after notifying the customer. We may request additional information such as phone number and address before accepting an order.

We are committed to providing the most accurate pricing information possible to consumers. However, occasional errors may occur, such as incorrect pricing displayed on the website. Depending on the situation, we will contact customers with instructions or notify them of order cancellation. We also reserve the right to refuse or cancel any order regardless of whether the order has been confirmed.

4) Trademarks and Copyright

All intellectual property rights (registered or unregistered), informational content, designs, text, graphics, software, images, videos, music, sound, software compilations, source code, and underlying software are our property. All website content is protected under Vietnamese copyright law and international conventions. All rights reserved.

5) Legal Rights

The conditions, terms, and content of this website are governed by the laws of Vietnam. Competent courts in Vietnam shall resolve any disputes arising from unauthorized use of this website.

6) Privacy Regulations

Our website values information security and uses the best measures to protect customer information and payment data. Customer information during payment transactions will be encrypted to ensure safety. After completing the order process, customers will exit secure mode.

Customers must not use any software, tools, or other methods to interfere with the system or alter data structures. The website strictly prohibits the dissemination, transmission, or encouragement of activities intended to interfere with, damage, or infiltrate system data. Any individual or organization violating these regulations will have all rights revoked and may be prosecuted under the law if necessary.

All transaction information will remain confidential. However, if required by law enforcement authorities, we will be obligated to provide such information to the relevant authorities.

7) Safe and Convenient Payment

All customers conducting transactions with Pho SOL are guaranteed transaction security.

Customers should regularly check their bank accounts to ensure all card transactions remain under their control.

In certain cases involving unusual transactions or exceptionally large orders, Pho SOL may request customers to provide photos/scans of the credit card and the cardholder’s identification document for verification purposes. When responding to such requests, customers should cover the 3-digit CVV code on the back of the card to ensure card information is not exposed to third parties.

8) Transactions

Customers shopping at phosol.vn must follow the ordering and delivery procedures below:

Method 1: Advance Online Payment via Credit Card (Visa, MasterCard, etc.) or Bank Transfer

Step 1: Customer selects products, places an order, and provides complete and accurate information;
Step 2: Pho SOL verifies and confirms the order;
Step 3: Customer makes advance payment (if the ordered products are available);
Step 4: Pho SOL confirms receipt of payment and proceeds with delivery.

Method 2: Post-Payment

Step 1: Customer places an order and provides complete and accurate information;
Step 2: Pho SOL verifies the order and customer information;
Step 3: Pho SOL delivers the products;
Step 5: Customer receives the products and completes payment.

In all cases, customers may review transaction information via emails sent to the registered email address or check transaction status and history by logging into their account on the website.

If customers wish to modify any information, they must notify Pho SOL via email at solfnb.mkt@gmail.com.

We are responsible for the content and information provided on the Pho SOL website and comply with Vietnamese laws regarding contract formation, ordering, and payment.

9) Changes and Cancellation of Transactions at phosol.vn

In all cases, customers have the right to terminate transactions if they have completed the following actions:

Notify OZZY Trading Company Limited of the transaction cancellation via hotline 08 9930 4545 or by leaving a message in the Contact section.
Return received goods that have not been used or benefited from in accordance with the return policy.

10) Resolution of Errors Due to Incorrect Information Entry at phosol.vn

Customers are responsible for providing complete and accurate information when conducting transactions with Pho SOL. In cases where customers submit incorrect information to the website, OZZY Trading Company Limited reserves the right to refuse the transaction.

Additionally, in all cases, customers have the right to unilaterally terminate the transaction if they have completed the following actions:

Notify OZZY Trading Company Limited via hotline 08 9930 4545 or by leaving a message in the Contact Now section.
Return received goods that have not been used or benefited from.

11) Dispute Resolution

Any disputes, complaints, or disagreements arising from or related to transactions conducted on phosol.vn or these Terms and Conditions shall be resolved through negotiation, mediation, arbitration, and/or court proceedings in accordance with Chapter 4 of the Vietnamese Consumer Protection Law regarding dispute resolution between consumers and organizations or individuals conducting business in goods and services.